On January 2, 2018, Health Net Federal Services (HNFS) became the new managed care contractor for the TRICARE West Region, serving approximately 2.9 million beneficiaries in 21 western states, including Kansas. HNFS took over the contract previously held by UnitedHealthcare Military and Veterans’ Services. As with any transition of this size, HNFS has experienced a broad range of implementation issues including challenges related to provider contracting & credentialing, undesired beneficiary enrollment transfers, and provider director inaccuracies.
During an educational webinar in July 2018, HNFS provided the following background information to educate providers about the transition:
- HNFS plan for state association engagement
- Western Region FAQ (July 2018)
- Provider Demographic Update Tool
- Follow-up FAQs